§ 999.2.Where Demands Should Be Sent; Address to Be Posted
Title 14. Of Miscellaneous Provisions · Chapter 3.2. Time-Limited Demands · Enacted 2022 · no amendments on record · Last verified July 28, 2026
In one sentenceSection 999.2 requires a claimant to send a time-limited demand either to the email or physical address the liability insurer has designated and posted with the Department of Insurance, or to the specific insurance representative handling the claim if the claimant knows who that is.
(a)A claimant shall send their time-limited demand to either of the following:
(1)The email address or physical address designated by the liability insurer for receipt of time-limited demands for purposes of this chapter, if an address has been provided by the liability insurer to the Department of Insurance and the Department of Insurance has made the address publicly available.
(2)The insurance representative assigned to handle the claim, if known.
(b)To implement this section, the Department of Insurance shall post on its internet website the email address or physical address designated by a liability insurer for receipt of time-limited demands for purposes of this chapter.
(c)An act by the Department of Insurance pursuant to this section is a discretionary act for purposes of Section 820.2 of the Government Code.
Plain-English Summary
Getting a time-limited demand into the right hands matters, since the insurer's response deadline starts running from when the demand is sent. This section gives claimants two acceptable delivery options: the email or physical address the liability insurer has designated for receiving these demands, if that address has been made publicly available on the Department of Insurance's website, or the individual insurance representative already assigned to handle the claim, if the claimant knows who that is.
The Department of Insurance carries the administrative weight of the first option. It's responsible for posting each insurer's designated address on its website, giving claimants and their attorneys a reliable public source to check before sending a demand under § 999.1.
Section 999.2 also protects the Department itself, characterizing its role in posting these addresses as a discretionary act under Government Code § 820.2 — a designation that limits the Department's exposure if an insurer's posted address turns out to be outdated or inaccurate.
Frequently Asked Questions
Where can a claimant send a time-limited demand?
Either to the email or physical address the liability insurer has designated for these demands and that the Department of Insurance has posted on its website, or to the insurance representative already assigned to the claim, if known.
Who is responsible for publishing the insurer's designated address?
The Department of Insurance, which posts on its internet website the address each liability insurer has designated for receiving time-limited demands under this chapter.
Is the Department of Insurance liable if a posted address is wrong or outdated?
Section 999.2(c) treats the Department's act of posting these addresses as a discretionary act under Government Code § 820.2, which limits liability exposure for that function.
Source & verification. Section text is reproduced verbatim from
the Deering's California Codes Annotated / vLex. Enacted by the California Legislature.
Last verified July 28, 2026.
· Official source
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