§ 9-9-28.Arbitration agreements to be in writing; definitions
Chapter 9. Arbitration · Article 1. General Provisions · Last amended 2023 · Last verified July 17, 2026
Full Text of § 9-9-28
Plain-English Summary
Subsection (a) sets the baseline rule: arbitration agreements have to be in writing. But the rest of the section makes clear that “in writing” is a low bar, not a formality that trips people up. Subsection (b) says a written agreement exists whenever its contents are recorded in any form — it does not matter whether the parties struck the deal orally, through their conduct, or by some other means, as long as the substance ends up recorded somewhere.
Subsection (c) brings the writing requirement into the digital world. It defines a “data message” broadly — electronic data interchange, email, telegram, telex, telecopy, and similar means — and an “electronic communication” as any communication the parties make through such messages. An electronic communication satisfies the writing requirement as long as the information in it can be pulled up and used again later.
Subsections (d) and (e) cover two more situations that come up in practice. If one party’s claim asserts that an arbitration agreement exists and the other side never denies it in the exchange of claim and defense, the agreement counts as being in writing. And if a contract points to a separate document that contains an arbitration clause, that reference counts as a written arbitration agreement too, provided the reference makes the clause part of the contract rather than a passing mention.
Frequently Asked Questions
Does an arbitration agreement have to be signed on paper to count?
No. Subsection (b) says a written agreement exists as long as its contents are recorded in any form, whether the underlying deal was made orally, by conduct, or otherwise.
Can an email satisfy the writing requirement?
Yes. Subsection (c) defines email and similar means as “data messages,” and an electronic communication meets the writing requirement if the information in it is accessible for later reference.
What if one side claims an arbitration agreement exists and the other side never says otherwise?
Subsection (d) deems the agreement to be in writing if it is alleged in a statement of claim and not denied in the statement of defense.
What if a contract just points to another document containing an arbitration clause?
Subsection (e) treats that reference as a written arbitration agreement, as long as the reference makes the clause part of the contract.
What counts as a “data message” under this section?
Subsection (c)(1)(A) defines it as information generated, sent, received, or stored by electronic, magnetic, optical, or similar means, including EDI, email, telegram, telex, or telecopy.
Amendment History
Code 1981, § 9-9-28, enacted by Ga. L. 2012, p. 961, § 1/SB 383; Ga. L. 2023, p. 730, § 1(1)/HB 475, effective July 1, 2023.