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§ 9-9-28.Arbitration agreements to be in writing; definitions

Chapter 9. Arbitration · Article 1. General Provisions · Last amended 2023 · Last verified July 17, 2026

In one sentenceThis section requires every arbitration agreement to be in writing but reads that requirement broadly, treating anything from a signed contract clause to an email, a referenced document, or an unanswered claim asserting the agreement’s existence as satisfying it, so long as the terms are recorded in some accessible, retrievable form.

Full Text of § 9-9-28

Text sizeJump to: (a) (b) (c) (d) (e)

(a) All arbitration agreements shall be in writing.
(b) A written arbitration agreement means that its contents are recorded in any form, whether or not the arbitration agreement or contract has been concluded orally, by conduct, or by other means.
(1) As used in this subsection, the term:
(A) “Data message” means information generated, sent, received or stored by electronic, magnetic, optical, or similar means, including, but not limited to, electronic data interchange (EDI), email, telegram, telex, or telecopy.
(B) “Electronic communication” means any communication that the parties make by means of data messages.
(2) The requirement that an arbitration agreement be in writing may be met by an electronic communication if the information contained therein is accessible so as to be useable for subsequent reference.
(d) An arbitration agreement shall be deemed to be in writing if it is contained in an exchange of statements of claim and defense in which the existence of an arbitration agreement is alleged by one party and not denied by the other.
(e) The reference in a contract to any document containing an arbitration clause shall constitute an arbitration agreement in writing, provided that the reference is such as to make that clause a part of the contract.

Plain-English Summary

Subsection (a) sets the baseline rule: arbitration agreements have to be in writing. But the rest of the section makes clear that “in writing” is a low bar, not a formality that trips people up. Subsection (b) says a written agreement exists whenever its contents are recorded in any form — it does not matter whether the parties struck the deal orally, through their conduct, or by some other means, as long as the substance ends up recorded somewhere.

Subsection (c) brings the writing requirement into the digital world. It defines a “data message” broadly — electronic data interchange, email, telegram, telex, telecopy, and similar means — and an “electronic communication” as any communication the parties make through such messages. An electronic communication satisfies the writing requirement as long as the information in it can be pulled up and used again later.

Subsections (d) and (e) cover two more situations that come up in practice. If one party’s claim asserts that an arbitration agreement exists and the other side never denies it in the exchange of claim and defense, the agreement counts as being in writing. And if a contract points to a separate document that contains an arbitration clause, that reference counts as a written arbitration agreement too, provided the reference makes the clause part of the contract rather than a passing mention.

Frequently Asked Questions

Does an arbitration agreement have to be signed on paper to count?

No. Subsection (b) says a written agreement exists as long as its contents are recorded in any form, whether the underlying deal was made orally, by conduct, or otherwise.

Can an email satisfy the writing requirement?

Yes. Subsection (c) defines email and similar means as “data messages,” and an electronic communication meets the writing requirement if the information in it is accessible for later reference.

What if one side claims an arbitration agreement exists and the other side never says otherwise?

Subsection (d) deems the agreement to be in writing if it is alleged in a statement of claim and not denied in the statement of defense.

What if a contract just points to another document containing an arbitration clause?

Subsection (e) treats that reference as a written arbitration agreement, as long as the reference makes the clause part of the contract.

What counts as a “data message” under this section?

Subsection (c)(1)(A) defines it as information generated, sent, received, or stored by electronic, magnetic, optical, or similar means, including EDI, email, telegram, telex, or telecopy.

Amendment History

Code 1981, § 9-9-28, enacted by Ga. L. 2012, p. 961, § 1/SB 383; Ga. L. 2023, p. 730, § 1(1)/HB 475, effective July 1, 2023.

Source & verification. Section text and amendment history are reproduced verbatim from the Official Code of Georgia Annotated, published by the Official Code of Georgia Annotated, Georgia Code Revision Commission / LexisNexis. Last verified July 17, 2026. · Official source
Also known as: OCGA 9-9-28 writing requirementarbitration agreement writing requirement georgiaelectronic arbitration agreement georgiaemail arbitration agreement validdata message arbitration definitionincorporation by reference arbitration clause